Terms & Conditions

Contact Information

jess@underthetrees.co.uk
07854 490 550

Booking and event delivery

When booking an event with Under The Trees Ltd you are reserving a place at the event and signing up to these term and conditions. You will receive confirmation of your booking. Please do get in touch if you do not receive this confirmation.

By completing an online booking you are indicating you will attend the event/training organised by Under The Trees Ltd. Places on events/training are booked on a first-come first-served basis, with a waiting list opened up after places have been filled. We CANNOT accept bookings on the day of the training/event unless prior agreement has been made. We reserve the right to prevent attendees from taking part in events/training which has not been pre-booked.

Group bookings for training are available, but for some events/training we may accept only limited attendees from the same organisation – see individual training details for more information.

If the event is full you may be added to a waiting list. We will contact you to offer you a place should one become available, and will provide as much notice as we possibly can. We cannot guarantee a place on the event to those on the waiting list.

Event details can be found attached to each event, any problems let us know.

Contacting us

We can be contacted on the above details. Please note that we will reply as quickly as possible. On the day of the event the above mobile will be the main contact unless otherwise specified. We are busy prior to events so we may not get your message in time. If you have not heard from us within 4 days please do get in touch – tech problems sometime get in the way.

Inclusion & Equality

All of our events at Under The Trees Ltd are committed to make every effort to ensure the equality of access and to meet the needs of our customers. Please let us know if you have any specific needs not covered in the booking forms.

Due to the nature of our events not all locations will be suitable for wheelchair users and prams/buggies. In this case we will let you know in advance. We do not always have access to an indoor toilet and often going behind a bush is the only option we may have. Please contact us to discuss this further if this may cause any inconvenience.

Event fees

The fees incurred are for all materials incurred during the event/training. We will inform you if lunch and refreshments are included. There will be no additional costs incurred on the day unless advertised beforehand.

Payment

Where a fee is charge for attending an event, all payments must be completed online via our online system. No card details will be held by Under The Trees Ltd. Bookings will not be accepted until payment has been made. Where training allows for payments to be made in instalments, all payment must be made within the agreed time between yourself and Under The Trees failure to do so may result in removal from the course.

Any problems with payment should be sent to the above email address explaining clearly what has happened, bank statements or other evidence to support your problem should be attached. We do not need to see your full statement just the part that has to deal with the problem. We aim to resolve any problems as quick as possible.

Cancellation policy

In the likelihood we have to cancel an event/training due to staff illness, weather conditions or other we will inform you at the earliest opportunity. In this case we will offer the following options:

  1. Refund your money
  2. Swap you to an alternative event of your choice
  3. Offer an alternative date for any cancelled event

Cancellations from yourself with 1 week or more before the beginning of the event will incur no penalty, and we will refund your fee in full, excluding any fees that may apply. Cancellations less than 1 week in advance of the event (unless exceptional circumstances e.g. bereavement, severe illness) are charged in full and no refund will be made. We hope you understand but with less than 1 week before the event we have paid for materials, prepped the session and costs have been paid out for you.

You can swap with another family member/arrange transfers with others but this is out with our hands and you MUST inform us of any name changes.

To change to another event (where possible and subject to space) please contact us on the above email.

In certain circumstances we may offer to swap you to another event.

A no-show on the day of the event also follows the same as cancellations under 1 week.

We operate a zero strike policy for 2018. 3 no shows without telling us and we will remove you from any future bookings. No refunds will be given for no-show sessions. We have had so many people disappointed at not getting a space last year that we have to take these steps.

NB Addition: To change to another event (where possible and subject to space) please contact us on the above email. NB. Swapping to another event must be done within 2 weeks of the original cancellation and must be within the same year of the event, we CANNOT carry changes over to the next year. If a replacement choice cannot be offered we will refund your order.

If Under The Trees cancels an event

In the event of a cancellation we will contact you at the earliest possibility. NB. This maybe as late as 1 hour before the event, please check your email, phone and our Facebook page before you leave to check for any cancellations/changes. We reserve the right to make any changes to an event, due to weather or site conditions or other conditions which may mean to go ahead with the advertised event is not possible. We will aim to let you know but this may not always be possible.

Website booking

These is our new way of booking for 2018 and beyond, please let us know if you experience any problems and we will try our best to resolve them.

Weather

We aim to go ahead as much as possible but sometimes the great Scottish weather is sometimes just out of our hands. Wind levels 25mph and over, driving rain, sleet and snow and cold snaps may at times affect our events. Please check your email, text/our Facebook page before you leave for any updates.

Outdoors

To ensure you have the best time with us and are warm and safe we ask that you please dress for the weather conditions. In winter lots of layers and warm clothes are essential. Spare clothes especially socks, hats, gloves is important. We have some we can let you use. Warm drinks with you is also important, sun block, midge repellent is also important. We cannot administer any medication.

Links to external websites/providers

Where we work with an external provider we are not responsible for the content of any linked website and cannot take responsibility for the consequences of you using the information or services on linked websites. We cannot guarantee that these links will work all of the time.

Websites that we link to may have Terms and Conditions that are different from ours. Do not assume our terms and conditions apply to those.

Privacy policy

By booking on to our events you agree to our terms and conditions. We will NEVER pass your details on to a 3rd party organisation.